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Cancellation Policy

ToothSavers™ values your time and strives to provide quality care and service. This Cancellation Policy outlines our terms and procedures for cancelling or rescheduling appointments to ensure fairness and efficiency for all patients.

1. Appointment Cancellations

We understand that plans can change. If you need to cancel or reschedule your appointment, please contact us as early as possible.

  • Cancellations or reschedules must be made at least 24 hours in advance of your scheduled appointment time.

  • Cancellations made with less than 24 hours’ notice may be subject to a late cancellation fee.

2. Missed Appointments (No-Shows)

If you fail to attend your scheduled appointment without prior notice, it will be considered a no-show.

  • No-show appointments may incur a fee.

  • Repeated missed appointments may result in limited appointment availability or prepayment requirements for future bookings.

3. How to Cancel or Reschedule

You can cancel or reschedule an appointment through any of the following methods:

Please include your full name, appointment date, and time when requesting a cancellation or reschedule.

4. Refunds and Prepaid Appointments

For prepaid services:

  • Cancellations made more than 24 hours before the appointment will receive a full refund or service credit.

  • Cancellations made within 24 hours, or no-shows, may result in a partial or non-refundable charge depending on the circumstances.

5. Practice-Initiated Cancellations

In rare cases, ToothSavers™ may need to reschedule or cancel appointments due to unforeseen circumstances (such as staff illness or equipment issues).

  • You will be notified as soon as possible.

  • We will make every effort to offer an alternative time that suits you.

6. Changes to This Cancellation Policy

We may update this Cancellation Policy periodically to reflect operational or legal changes. Any updates will be posted on this page with a revised effective date.

7. Contact Us

If you have any questions or concerns about this Cancellation Policy, please contact us at:

Tooth Savers™
Mount Annan Marketplace, Shop 36
11–13 Main St, Mount Annan, NSW 2567
Phone: (02) 4647 5555
Email: info@toothsavers.com.au

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